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In addition to our on-site support services, EIRE Systems in-house engineers also provide an integrated support product for small to medium sized companies.  It consists primarily of baseline remote support, supplemented by follow up on-site services available on a per-call basis. Available services include:

  • Site surveys and systems documentation
  • Hardware and software procurement
  • Network design and implementation
  • Server installation, configuration and testing
  • Client workstation installation, configuration and testing
  • Email and network faxing software installation
  • Security solutions (firewalls/encryption cards) installation and testing

EIRE Systems provides support to almost 100 SME clients across the APAC region in this way.

Case Study

 

Our primary focus is to maintain a stable IT Infrastructure for these clients to ensure smooth and reliable business operations. We can support SMEs of any size, with (a) full-time dedicated resources, (b) remote support using our dispatch services desk, or (c) a combination of these two services.

For one of our clients, a US-based Technology company, we support their Tokyo, Singapore and Hong Kong offices, using offsite engineers to provide the following services:

  • Maintenance of network and telecoms infrastructure
  • Hardware (PCs, laptops, mobile devices, WiFi, server, backup infrastructure) maintenance & support
  • OS maintenance, upgrades, patches & support
  • Software maintenance, upgrades, patches & support
  • Installation and maintenance of anti-virus systems
  • Printer & fax maintenance & support
  • “On-Call” troubleshooting with quick response
  • First day user setup, internal user moves
  • Network / firewall / WiFi / BYOD configurations and support
  • Security recommendations; installation & support of security systems for user terminals/ BYODs
  • Data backup - monitoring & support
  • Documentation (documentation of changes in hardware, network or other infrastructure configurations)
  • Recommendations for upgrades to infrastructure
  • Disaster Recovery design plan implementation, annual tests and updates
  • Coordinate of small projects, coordination with client’s IT staff in head office
  • AV / conferencing systems installation and support
 
 
Global Workspace Alliance